Call Center Optimization

Spectacular results increases on time delivery from zero to 89%

One of only two aircraft manufacturers in the market for large commerical airliners, the organization worked with Alexander Proudfoot on two different projects aimed at raising productivity and decreasing cycle times. Read more >

BNSF improves quality - and quality of life

Burlington Northern and Sante Fe Railway Company operates one of the largest railroad networks in North America. Although achieving solid financial results, management was concerned about the stress and long hours being incurred by a key group of supervisors. Read More >

Canadian utility increases productivity and reduces overtime expense

Leading provider of power, water, natural gas and related products and services addresses post-acquisition challenges and a changing regulatory environment. Read More > 

Sales performance increases 29%

The client offers the most comprehensive and innovative package of voice and data services in the market. It's joint venture operation is the fastest growing online search directory in the US, providing exposure to more than 90 million monthly consumer business searches. Read More >

Tabcorp - Driving Efficiency in a Changing Market

Australia's largest entertainment and gambling company rapidly reduced costs whilst retaining customer services levels. Read More >

Telecom giant partners ring up benefits of $117 million

Telecommunications provider engaged Alexander Proudfoot to assist in improving performance within its residential call centers, broadband billing centers, and network support services. Read More >